Intelligent Service Management

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ISM - Service Desk

Service Desk app has been designed for Analysts and Self-service users. Using the Service Desk mobile app, users can obtain Service catalog, create a ticket and approve the ticket all from a mobile device. Using the Service Desk Mobile App, Analysts can respond quickly anytime, anywhere using the single-action workflows. This helps to reduce Mean-time-to-Resolution and enhance service efficiency thereby improves customer satisfaction Key benefits of Service Desk App are: • Submit and view service requests and issues • View the Service catalog • Attach an image to a ticket • Use the speech-to-…

카테고리: Business, Productivity

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