Vodafone NPS

By Medallia on AppTrack Ninja.

Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your own scorecards to track TNPS and First Time Fix - See a ranking of organisational units relevant to you - Filter results by search term, organisational level, alert type, time period, and customer segment - Forward responses by email to colleagues - Call back customers and record call results - Close/reopen alerts The Vodafone NPS programme - Tracks TNPS (Touchpoint Net Promoter Score) globally, r…

Categories: Business

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