Voice of Customer

By Trina Solar Co., Ltd. on AppTrack Ninja.

TrinaSolar voice of customer app will provide more convenience channel to submit service requests for our global customers. It includes key functionalities in service progress like warranty, enquiry, feedback and so on. App functionalities will include: Service Requests Management 1、Standard service request process and recording, standard mandatory information for Requests and ensure we can handle it as soon as possible. 2、Real time integrate customers service requests to Trina Solar, tracking and improving work efficiency for our service guys. 3、Classify customer requests, deliver request ha…

Categories: Business, Productivity

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