OneContactGamification

By Collab on AppTrack Ninja.

« Gamification is a tool to design behaviors, develop skills and enable innovation. Combined with other technologies and trends, gamification can cause major discontinuities in innovation, employee performance management, education, personal development and customer engagement. » Brian Burke, Gartner Gamification uses game mechanics and game design techniques to create a game like experience during the work period. The main purpose is to make work more appealing, motivating and fun while still trying to meet company goals. How does it make sense in a contact center? Contact centers have one o…

Categories: Business, Productivity

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