SumTotal mySupport — ASO

By SumTotal Systems on AppTrack Ninja.

A Customer Support application

The SumTotal mySupport app provides all support and service information in a single, one-stop-shop application. mySupport app is now available for all our Designated Support Contacts. Key features include: - Aggregated key support metrics, such as resolution time, backlog and age - Immediate Information arranged as Need to Do, Need to See and Need to Know - Escalation and prioritization status and progress - Use with Salesforce mobile app to see or update Case details (Internal Users) - Upcoming deployment and maintenance schedules and status - Outage notifications and status updates Please n…

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