CCsim

By Frank-Peter Poschmann on AppTrack Ninja.

Call Center Simulator

The Call Center Simulator CCsim is an application to simulate incoming calls to a call center. Incoming of calls is a random process from the called person point of view and therefore not to be foreseen. Calls may accumulate at some time and all agents may get busy. Special technical installations (waiting queues) or increasing the number of agents can cope with such situations. There are several key indicators to monitor the service quality of an inbound call center. Generally increasing the service quality (i. e. short waiting time for the caller) results in increasing the number of necessa…

Categories: Business, Productivity

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