HIVEQR

By Hive Quick Response LLC on AppTrack Ninja.

A revolution in service

The Hive: When Technology Meets Service The current methods of phone calls, Emails and Texting the service request and communicating status until the machine is repaired creates a lot of waste, frustration, and resources. Customers and Service Providers lose billions of dollars a year and valuable Technician time is wasted driving for parts given the lack of information given at the point of the request. Challenge: These methods do not create analytical data without entering them in a business system. The equipment industry faces many challenges with first call fix rates. Currently 25% to 75%…

Categories: Business, Utilities

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