ACE To Go

By Telia Company AB on AppTrack Ninja.

ACE To Go makes it easy to extend the reach of your Telia ACE Contact center. It is the perfect tool for adding experts or agents, with a mobile workday to the team. Use the app to serve queues and waiting lists to answer incoming IVR calls and make callbacks while on the go. App functionality gets you going with the basics from our full web-based agent application. Key features include: • Set your status - Ready or Paused • Select queues and waiting lists to serve • View real-time status of queues and waiting lists (available agents, contacts in queue, queue time and service level fulfilment…

Categories: Näringsliv

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