HiTrack by HiLITE — ASO

By Meridian IT Solutions on AppTrack Ninja.

HiLITE HiTrack

HiTrack is an exclusive app for the HiLITE Group, designed to streamline support ticket management and enhance workflow efficiency across four levels of users: Supervisors, Assistant Managers, Managers, and the CEO. Key Features: Support Ticket Creation: Assistant Managers can create support tickets, assign them to Supervisors, and select categories, priorities, subjects, attachments, and assignees. Comprehensive Dashboard: Stay updated with a dashboard that displays tickets across all statuses. Unattended Leads: Easily access a separate section dedicated to unattended leads. Ticket Transfer:…

Categories: Productivity

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