PNB CRM

By PNB on AppTrack Ninja.

PNB CRM (Customer Relationship Management) is a holistic solution which takes into account people, processes, technology and strategy to manage all aspects of customer interactions of the bank including both sales and service. It ensures omni-presence of customer across all channels and products through a single user interface. The primary goal of PNB CRM is to improve and enhance customer relationship experiences and streamline customer services and processes. The architecture of PNB CRM encompasses various modules such as Customer 360-degree, Lead Management, Service including Complaint Man…

Categories: Business

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