Smart Path Assist — ASO

By SITA Switzerland Sarl on AppTrack Ninja.

SPA

The SITA Airport Connect platform is designed so that should anything go wrong with a CUSS device, the device will simply go into an Error state and the supervising agent is expected to call a Field Engineer for assistance. With the addition of Smart Path Assist(SPA) together with the Bag Drop App, the agent can know the status of the CUSS device immediately from within the app. If the Bag Drop App is unavailable, for example due to a printer being out of paper, the agent is immediately alerted and can easily replace the paper or call a Field Engineer. Instead of getting a generic error state…

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