iSERV ITHENA

By ITHENA, LLC on AppTrack Ninja.

Service management application

All in one service management application provides various roles of - your customer including - service techs, managers, and other team members - with digital and real-time visibility to the equipment information. Operators or Tech can log cases and collaborate with the OEM's service team - all from an integrated, easy to use - mobile app and a web portal. ​ It provides the OEM teams the ability to connect, visualize, and act on customer issues within the defined Service Level Agreements. Key Features: - Ticket management - Self-guidance for troubleshooting - Remote collaboration through AR/V…

Categories: Business

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