CS Portal

By Kommerce Hub on AppTrack Ninja.

Customer Service Agent App

KHUB CS is the mobile companion for Kommerce Hub customer service agents. Manage support tickets, handle live customer chats, and take voice calls — all from your phone. Key Features: • View and manage support tickets with real-time updates • Accept and respond to live customer chats instantly • Initiate outbound chats to customers • Voice calls and screen sharing via WebRTC • Push notifications for incoming chats and ticket assignments • Agent presence status (Online, Busy, Away, Offline) • Create tickets on behalf of customers • Transfer chats between agents • Jira integration for ticket es…

Categories: Business, Productivity

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