CloudShope

By CloudShope on AppTrack Ninja.

CloudShope Connect is the mobile workspace for contact-centre and field-sales teams. Handle customer conversations, calls and CRM leads from one app. • Unified inbox — your whole team replies from a single business messaging number • Cloud telephony — place calls from your business caller ID (DID), with one-tap redial and full call history • CRM — view, update and assign leads captured from your conversations; add notes, follow-ups and timeline activity • Reports & analytics — agent performance, call reports and conversation metrics • Role-based access for agents, team leads and admins An act…

Categories: Business

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