Customer Service Index – CSI — ASO

By Singapore Management University on AppTrack Ninja.

Welcome to the CSI Game, where the player transforms into CSI Agent 051, travelling around the world to solve burning statistical mysteries à la SPY CSI in different countries. The CSI Agent (player) analyzes and tests the data against a benchmark revealed at the start of the game. The Agent will then be tested and scored through their progress in the game where they will be required to perform tests, in which calculations and analysis figure. Knowledge of basic statistics and external access to statistical tables are required. Learning Objectives · Knowledge into practice: the game encourage…

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